Terms & Conditions

1. Who we are

Rizzrv (“Rizzrv”, “we”, “us”) operates an online booking platform for restaurants, salons, studios and similar service businesses (the “Service”). The Service consists of this website (dine.rizzrv.com), the business dashboard at app.rizzrv.com, hosted booking pages served from book.rizzrv.com (or, on the Enterprise plan, your own domain), and the emails the platform sends on your behalf. You can reach us at hi@rizzrv.com.

2. The agreement

These Terms & Conditions (the “Terms”) are a contract between Rizzrv and the business that creates an account (“you”, the “Customer”). By creating an account or using the Service you accept these Terms, our Privacy Policy and our Data Processing Agreement, which together form the entire agreement. The Service is offered to businesses, not consumers; the person creating the account confirms they are at least 18 years old and authorised to bind the business they register.

3. The Service

Depending on your plan, the Service includes:

• a hosted, mobile-first booking page for your business with live availability;
• scheduling tools: services, staff members, opening hours, capacity and party sizes;
• automatic email notifications to your guests — booking confirmations, a reminder ahead of the appointment and a short “starting soon” notice, plus cancellation notifications;
• self-service management for your guests through a secure link in their confirmation email;
• a dashboard with your calendar, booking management and analytics;
• the optional Reserve with Google integration, which shows a booking button for your business on Google Search and Maps;
• on the Enterprise plan, serving your booking page from your own domain.

We continuously improve the Service and may add, change or remove features. If a change materially reduces the core functionality you pay for, we will notify you in advance and you may cancel before it takes effect.

4. Your account

You must provide accurate information when registering and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account, including activity by staff members you invite. Tell us immediately at hi@rizzrv.com if you suspect unauthorised access.

5. Plans, fees and payment

• The Service is offered as flat monthly subscription plans priced in euro (EUR), as shown on our pricing page. There are no setup fees and no per-booking commissions.
• Subscriptions are billed monthly in advance. Payments are processed by Stripe Payments Europe, Ltd.; your card details are transmitted directly to Stripe and never stored on our servers.
• Prices exclude VAT and other applicable taxes, which are added where required.
• Each plan has usage limits (for example a monthly booking volume) as described on the pricing page. If your usage consistently exceeds your plan, we will ask you to move to a suitable plan rather than interrupt your service without warning.
• If a payment fails we will notify you and retry. If payment remains outstanding after reasonable notice, we may suspend the Service until the balance is settled.
• We may change plan prices with at least 30 days’ notice by email. Changes take effect at the start of your next billing period; if you do not agree, you may cancel before then.

6. Your relationship with your guests

Bookings made through the Service create a relationship between you and your guest, not between Rizzrv and your guest. You are responsible for honouring confirmed bookings, for the accuracy of the services, prices and information you publish, and for your own cancellation and no-show policies. Rizzrv is not a party to, and accepts no liability for, the services you provide to your guests.

7. Data protection

For the personal data your guests submit when booking (names, contact details, booking details), you are the data controller and Rizzrv is your data processor. Our Data Processing Agreement applies automatically and forms part of these Terms. How we handle personal data more generally — including the data we hold about you as our customer — is described in our Privacy Policy. All application data is stored on servers in Germany; see the DPA for the full list of service providers.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or misleading;
• publish a booking page for a business or services that do not exist as described;
• use the booking notifications to send content unrelated to bookings, or otherwise use the Service to send unsolicited messages;
• probe, disrupt or overload the Service, attempt to access other customers’ data, or circumvent plan limits or security measures;
• resell or white-label the Service without our prior written consent.

We may suspend or terminate accounts that violate this section, with notice where practicable.

9. Availability and support

We run the Service with redundancy and care and aim for it to be available around the clock, but we do not guarantee uninterrupted availability. Planned maintenance is scheduled outside peak hours where possible. Support is provided by email at hi@rizzrv.com; Enterprise plans receive priority support.

10. Intellectual property

The Service, including its software, design and branding, belongs to Rizzrv. Your business content — your name, logo, images, service descriptions and your booking data — remains yours. You grant us the licence needed to host, display and process that content solely to provide the Service to you.

11. Term and termination

• You may cancel your subscription at any time from the dashboard or by emailing us. Cancellation takes effect at the end of the current billing period; already-paid fees for that period are not refunded unless the law requires it.
• We may terminate the agreement with 30 days’ notice, or with immediate effect if you materially breach these Terms and do not cure the breach within 14 days of being notified (or the breach cannot be cured).
• On termination your booking page goes offline and access to the dashboard ends. We delete personal data within 90 days of account closure as described in the Privacy Policy and DPA; ask us before closing the account if you need an export of your bookings.

12. Warranties and liability

The Service is provided “as is” to the extent permitted by law for business-to-business contracts. To the same extent, our total liability under this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim, and neither party is liable for indirect or consequential damages such as lost profits or lost bookings. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for intent, gross negligence, or death or personal injury.

13. Changes to these Terms

We may update these Terms as the Service evolves. For material changes we will give you at least 30 days’ notice by email or in the dashboard. If you continue using the Service after a change takes effect, the updated Terms apply; if you do not agree, you may cancel before the effective date.

14. General

You may not assign this agreement without our consent; we may assign it to a successor of the business operating the Service. If any provision is found invalid, the rest remains in force. These Terms are governed by Portuguese law, excluding its conflict-of-law rules; mandatory protections under the law of your own country are unaffected. Disputes that cannot be resolved amicably are subject to the courts at our seat in Portugal.

15. Contact

Questions about these Terms? Email us at hi@rizzrv.com.